Returns & Refund Policy
SOSEGA SOLUTIONS CORP · Valid for U.S. orders
Last updated: March 2026
We want you to be satisfied with every SOSEGA product. Please read this policy carefully before initiating a return. Due to the nature of PPE products, specific conditions apply.
1. Return Window
You may return most unused items within 30 days of the delivery date. Items must be in their original, unopened packaging, unused, and in resalable condition. After 30 days, returns will not be accepted unless the product is defective.
2. Non-Returnable Items
The following items are not eligible for return:
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Opened or used PPE products (for hygiene and safety compliance reasons)
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Custom-ordered or made-to-specification products
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Products marked as "Final Sale"
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Items returned without original packaging or documentation
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Products damaged due to misuse, negligence, or unauthorized modifications
3. Defective or Damaged Products
If you receive a defective or damaged product, contact us within 7 days of delivery at info@sosega-usa.com with photos and your order number. We will arrange a replacement or full refund at no cost to you.
4. How to Initiate a Return
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Email info@sosega-usa.com with your order number and reason for return
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Await a Return Merchandise Authorization (RMA) number and instructions
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Ship the item back using a trackable shipping method at your expense
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Once received and inspected, your refund or exchange will be processed within 5–7 business days
Do not return items without an RMA number — unidentified returns may not be processed.
5. Refund Method
Approved refunds will be credited to the original payment method within 5–10 business days after the return is processed. Original shipping fees are non-refundable unless the return is due to a SOSEGA error or product defect.
6. Exchanges
We do not process direct exchanges. To exchange a product, return the original item and place a new order. If the exchange is due to a defect or our error, SOSEGA will cover the shipping cost for the replacement.
7. Cancellations
Orders may be cancelled within 2 hours of placement by contacting info@sosega-usa.com. Once an order has been processed or shipped, cancellation is no longer possible and the return process applies.
